Gallery

Please take time to read the Terms and Condition prior to your hire date.

The hirers for the purposes of hiring a Tandem Bike from Tandem Journeys are classed as both persons cycling the bike, and both persons will need to sign this document

When hirers pay the hire fee they agree to be bound by all the terms and conditions as published.

Payment by the hirers constitutes a binding contract between themselves and Tandem Journeys with these terms and conditions.

Bicycles or associated equipment are not guaranteed as booked until paid for in full in advance by bank transfer and confirmed by Tandem Journeys by email.

We reserve the right not to fulfil or accept a booking for any reason and all bookings are subject to availability.

Cancellation by you:

In the event of you needing to cancel your booking you will be entitled to a full refund providing a minimum of 48 hours notice is given prior to the start day of hire. If you cancel within 48 hours of the hire period we are unable to provide you with a refund but we will seek to give you the opportunity to reschedule your booking, subject to availability within a six month period.

Notification of cancellation can be made by phone between the hours of 10am – 4pm, or by email to info@tandemjourneys.co.uk. 

Refunds will not be given to customers who are physically unable to cycle safely, or cyclists or who decide not to cycle because they change their mind for any reason on the day.   

We can only refund to a UK bank.

Refunds cannot be given for punctures or damage caused to gears as a result of incorrect or negligent use.

Refunds will not be given in the event of inclement weather or for an early return made by the hirer. 

Cancellation by us:

If in the unlikely event we need to cancel your booking due to unforeseen circumstances we will notify you as soon as practical and offer you an alternative cycle date, if possible.  If no suitable date is available Tandem Journeys will refund you in full.

We reserve the right to refuse hiring any bicycle to anyone considered to be unsafe for any reason, and would offer a refund minus a £20.00 admin fee.

Hirers Responsibilities:

The hirer has a responsibility to choose a suitable route for the capabilities of the riders within your group.  We offer some suggested routes to get you started but you are free to choose your own.

The hirer has a responsibility to return the bike before 4pm.  Additional costs may be incurred for a late return unless this has been prearranged with ourselves.

If the bike is returned in an excessively dirty state or requires remedial work beyond normal after hire maintenance, we will need to charge an additional days hire to cover the costs.

The hirer will not hold Tandem Journey responsible for any loss, damage to property, injury or death regarding the use of bicycles or associated equipment. You will indemnify us against any claim, interest, demand or expense in respect of such damage.

The hirer confirms that all group members are competent cyclists and recognises that all group members will be riding cycles which they are not familiar with and as such will exercise due care and attention.

Bicycles are available on the understanding that every rider can use gears properly, and at least one rider knows how to repair a puncture and adjust the saddle height.

The hirer is responsible for payment of any damage including third party caused by dangerous cycling, loss of control, negligence or loss of equipment if the cycles are not locked to a fixed object through the frame, and the hirer should seek insurance for such. 

The hirer will not cycle on the beach at any time.

The hirer will follow and abide by the highway code.

The hirer accepts responsibility for their personal safety and the security of bicycles and hired equipment at all times using the locks provided.

Tandem Journeys will charge a realistic repair fee for any damage occurring through misuse.

Liability:

Tandem Journeys will not accept liability for loss or injury to persons or property or costs arising from any accidents howsoever caused directly or indirectly, and the hirer should seek to insure themselves for the duration of the hire period.

All bikes and equipment are checked regularly and offered for hire in good faith. Tandem Journeys will not accept liability for mechanical malfunction through misuse, breakdown or punctures.

Tandem Journeys strongly recommend the use of a safety helmet and by signing the disclaimer all group members assume full responsibility for any accidents, injury or death which occur as a result of their decisions during the hire period.

Parking and public conveniences

There is limited parking directly next to our premises and cars parked here are parked at the owners risk and we will not be held responsible for any damage or loss incurred as a result of parking near our premises.  There is alternative parking available if hirers have travelled in more than one vehicle in the market square, Wainfleet.  Again vehicles are parked at owners own risk and no responsibility can be accepted by Tandem Journeys.  Both of these location offer free parking.

There are no public conveniences available on site.